Methodologies

How Gen Z Puts Loyalty First

Dive into research around GenZ and loyalty in the QSR space, with key insights into what GenZ expect from fast food and restaurant brands and the tools on how to reach and engage them in the right way.
AuthorLeila Wu
DateFeb 5, 2026
Reading time1 min read
In this report, we explore how loyalty is a major Gen-Z flavor profile and how interconnected it is to how this generation dines out.

Intel Gathered

Gen-Z app and order preferences
Habits, tastes, behaviors and preferences
Quantitative data from QSR or fast casual restaurants
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The Principles of Modern Loyalty
Loyalty is more than just perks. But brands often pigeonhole loyalty to retention points, leading to a chasm between their approach and what Gen Z really think. We give you the principles to approach loyalty in the right way.
The Features that will Engage Gen Z
It's not enough to just know the principles, it's about how you apply them. This report gives brands some tactical approaches to activate on loyalty and create lifelong engagement with this loyal and nostalgic generation. You can download it here.